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1. Do I need to install any software on my PC/MAC?

No. This is a secure online service. There is no need to replace any of your in-house systems or processes.

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2. Are there fees associated with this service?

This is a free service provided by Farnell.

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3. When will I be able to access the service?

Once registered you will have a complete and constantly updated overview of your liabilities 24/7.

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4. What options do I have for receiving Invoices?

Our primary method of delivery is to send you an email containing a link to our invoice portal. This will take you to a landing page where you will find a single PDF document containing all your new invoices. Through the portal you can access to copy invoices and other documentation for up to 12 months. Other electronic delivery options are also available (Please contact us for more information).

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5. What documents will be available to collect from the portal?

Invoices, credit notes and statements.

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6. What is the format of the invoices provided through the portal?

You will be presented with a PDF copy of your original documents. You can download your copy documents either in PDF or .xls format.

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7. Can I search for documents on the portal?

Yes, you can search for an invoice or credit note by document number, date or value. Please note that only documents delivered via the portal will be available for this search.

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8. How many original invoices can I download?

A link to new invoices will automatically be sent to the designated recipient. Once you have followed the link and opened the documents, on the portal, they will be marked as "retrieved". After this the documents are moved from "New Documents" to "Copy Documents". You can download multiple copies of your copy invoices anytime over the next 12 months, please note that they will always be marked COPY. If you are likely to need additional copies of your original invoices, please remember you can save the original PDF to your system when you access your new documents.

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9. Is the portal accessible to any employee?

It is important that your invoices are delivered to those responsible for processing them. Only registered users within your company can access the portal using the link sent to deliver those invoices.

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10. Is it possible for additional registered users within the company to receive copy invoices?

Yes, it is possible for the buyer who places an order to automatically receive a copy of an invoice arising from that order.

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11. If I only collect my invoices monthly will there be lots of files to download?

No. All uncollected invoices are automatically combined into a single PDF document containing multiple invoices. One click and you can print them all out.

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12. Will I be able to easily see open transactions associated with my account?

The portal gives customers access to see all open transactions associated with their account. Transactions are updated nightly – so you will be able to see the state of your account at close of business on the previous day. You will be able to download these open transactions into an Excel file.

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13. How often will documents be delivered to the portal for me to collect?

We will deliver documents to the portal each night and they will be available for you to collect during the next working day.

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14. How long will documents remain on the portal?

Documents will be available on the portal for 12 months.

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15. What if I need help or have questions?

Support options are available through the invoicing portal itself, including a user guide, online query function and a telephone number for technical queries.

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16. Do I pay my account through the portal?

There will be no change to how you pay for your account. However, you will be able to create a remittance advice on the portal from the open transactions shown and you can then email that remittance advice to us.